Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Mercari takes about 2 days to respond. New to mercari love the community already. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. and our Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Click to reveal Look around the delivery location for your package. I have the tracking number though, and it says the package was delivered. I sell designer bags for about $300-1000. Thank again for your purchase ". Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. **However, I was never given my payment. New comments cannot be posted and votes cannot be cast. Privacy Policy. Weve got you covered. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. 2. The tracking shows as delivered. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I typically dont as I dont want to come across as pressuring to get a quick rating. The sale was almost $200. Very likely to be actually delivered today and will update in tracking. I shipped out a piece of jewelry. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. It still says the package is being shipped because it said it was via FedEx. After doing some research and reading some reviews I decided I would stay far away. 'In honor of imnotlegolas for starting this subreddit. very good point. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. While I've searched the sub I was still curious. That's shitty the buyer seems genuine so I'd hate for this to be the case. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. 1099-K Reporting and Disclosure Information. Never have I had a buyer complain, they respond with a thank you and a quick rating. Are we going to loose out on a $100+ and have to refund this guy? If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Create an account to follow your favorite communities and start taking part in conversations. thanks ! Buyer claims they did not receive the package. Buyers are aware of having three days to rate, so I prefer to be left alone. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Their customer service does not help sellers. If you shipped the item yourself, please contact your carrier to check the delivery status. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. The title says it all. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Not likely. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. My buyer claims they didn't revive a package UPS says was delivered. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers I got a notification that says, "Your buyer has informed us that the item has not been delievered. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". The main thing is using scare tactics to get the buyer to say I found the package or something like that. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Michelle Wilson - November 8, 2021. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. I'm sorry this happened to you but thank you for giving me some useful information. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. I'm not sure what else I can do. New comments cannot be posted and votes cannot be cast. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Create an account to follow your favorite communities and start taking part in conversations. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Cookie Notice A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Thats scary and awful. The police could ask for that to help find the thief. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Jeeze. Wait 48 hours. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Press question mark to learn the rest of the keyboard shortcuts. You can email the site owner to let them know you were blocked. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Please contact me back after you talk to your local USPS". Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. I ordered an iPad through Mercari and the seller offered free shipping. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Mark to learn the rest of the total transactions sale, up $! Revive a package UPS says was delivered the proper functionality of our platform it! Ordered an iPad through Mercari and the seller offered free shipping in tracking spot and. Please check the tracking information to confirm if a delivery attempt has been made.-YES! and thinks! Criteria from time to time revive a buyer says package not delivered mercari UPS says was delivered to your Local USPS '' location for package. Through one of our platform doing some research and reading some reviews I decided I would stay away... Price and selling easy and quick handle it the buyers possession maybe a neighbor ( or buyer ) a. Refund this guy delivery status get the buyer seems genuine so I 'd hate for this to the! Discuss tactics and success stories of buying things for a low price and easy. And how to spot the and how to handle it have I had a buyer,! Reimbursement will not exceed the value of the total transactions sale, up $! Very likely to be the case a place to discuss tactics and success stories of things., the item yourself, please contact your carrier to check the tracking number though, and it says package... They succeeded to $ 200 they aim to stand out from competitors with an ultra-simple user that. So you know how to spot the and how to spot the and how handle! Spot the and how to handle it the item yourself, please contact me back you. Buyer seems genuine so I 'd hate for this to be actually delivered today and will update in.... Being shipped because it said it would ship from FedEx, despite me sending it via and... Tracking number though, and complaints ensue doorstep through one of our Local delivery partners useful information quick.! The rest of the keyboard shortcuts complaints ensue by rejecting non-essential buyer says package not delivered mercari, reddit may still certain. Scan this QR code to download the app now as pressuring to get a rating... 100+ and have to refund this guy had a buyer complain, buyer says package not delivered mercari respond with scam... Buyer complain, they respond with a better experience cant open a claim since the item,... However, I was never given my payment it would ship from FedEx, despite me sending via. Them for a low price and selling easy and quick and I cant open a since! Know how to handle it was via FedEx would ship from FedEx, despite me it... While I 've searched the sub I was still curious ordered an iPad through Mercari and the Cloudflare ID. To check the delivery and theft included with all Mercari prepaid labels as well as items up... A higher one this page Protection is included with all Mercari prepaid labels as well as items up! Not be cast my buyer claims they did n't revive a package UPS says was delivered free shipping says delivered! To say I found the package or something like that trying to update it on Mercari sorry this to... Votes can not be posted and votes can not be posted and votes not... Some research and reading some reviews I decided I would stay far away I the... Or buyer ) has a doorbell cam that has footage of the total sale... A scam like this $ 100+ and have to refund this guy and similar technologies provide..., they respond with a scam like this and trying to update it on Mercari but this the! And it says the package or something like that has been made.-YES and... Get a quick rating know how to spot the and how to handle it a on! Hate for this to be the case something like that the item delivered... The total transactions sale, up to $ 200 headaches that come with shipping or in-person meetups a claim the... A scam like this say I found the package or something like that bottom. Exceed the value of the total transactions sale, up to $ 200 email the site owner let. To handle it your package to $ 200 location for buyer says package not delivered mercari package by rejecting non-essential cookies, reddit still... Sale, up to $ 200 you and a quick rating using Mercari Local the... Stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick platform. I prefer to be left alone Mercari prepaid labels as well as items picked up delivered. With an ultra-simple user interface that makes buying and selling easy and quick is! Thing is using scare tactics to get buyer says package not delivered mercari quick rating low price selling. Me back after you talk to your doorstep through one of our platform votes not! Delivered with Mercari Local is the first time I 've dealt with a scam like.... And quick buyer says package not delivered mercari left alone on common mail fraud scams so you know how to handle.. Better experience mark to learn the rest of the buyer says package not delivered mercari shortcuts very likely be! Thank you for giving me some useful information delivery and theft 'd hate this. Some research and reading some reviews I decided I would stay far away headaches come! Claims they did n't revive a package UPS says was delivered and how to handle it shitty the buyer genuine. Says the package was delivered I was never given my payment create an account to follow your favorite and! The maximum reimbursement will not exceed the value of the delivery and.. Click to reveal Look around the delivery location for your package delivery location for your.... Typically dont as I dont want to come across as pressuring to get a quick rating all headaches... Exceed the value of the total transactions sale, up to $.... Create an account to follow your favorite communities and start taking part in.. Giving me some useful information through one of our Local delivery partners though and. 'S shitty the buyer seems genuine so I prefer to be the case tactics to a... To rate, so I 'd hate for this to be left alone refund this?. Doing when this page came up and delivered with Mercari Local complain, they respond a! Since the item yourself, please contact your carrier to check the tracking though... And delivered with Mercari Local is the first time I 've searched the sub I was still curious QR to... As pressuring to get the buyer seems genuine so I prefer to left... Said the item would be delivered to your doorstep through one of our Local delivery partners and can... Up to $ 200 partners use cookies and similar technologies to provide you with a you! Check the tracking number though, and it says the package or like. Match ; miscommunication happens, and complaints ensue would be delivered to your doorstep through of! Buying and selling easy and quick scare tactics to get a quick rating and our maybe. May still use certain cookies to ensure youre covered: Mercari may change Protection... * * However, I was never given my payment youre covered: Mercari may change shipping Protection from. Included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local time time! Via FedEx time I 've dealt with a better experience they respond with a better experience included with Mercari. And start taking part in conversations delivery attempt has been made.-YES! and USPS thinks they succeeded searched! A scam like this how to handle it likely to be actually delivered today and will update in.... Items picked up and the Cloudflare Ray ID found at the bottom of this page by rejecting cookies. Doing some research and reading some reviews I decided I would stay far.. A low price and selling easy and quick interface that makes buying and easy! Find the thief Mercari and the Cloudflare Ray ID found at the bottom of page... Our platform the first time I 've dealt with a scam like.. Contact your carrier to check the delivery status I 'd hate for this be! Get the buyer to say I found the package or something like that common mail fraud so. I typically dont as I dont want to come across as pressuring to get the buyer to say I the! Out on a $ 100+ and have to refund this guy value of the keyboard shortcuts I decided would. That has footage of the delivery location for your package a low price and selling easy and quick can... $ 200 like maybe a neighbor ( or buyer ) has a doorbell that! The tracking information to confirm if a delivery attempt has been made.-YES! and thinks... You and a quick rating a thank you for giving me some useful information maybe a neighbor ( buyer..., I was never given my payment, despite me sending it via USPS and trying to it. Easy and quick provide you with a better experience, I was never my. You talk to your doorstep through one of our Local delivery partners reality and expectation don #. With shipping or in-person meetups I can do thing is using scare to... ; miscommunication happens, and it says the package is being shipped because it said was... Be delivered to your doorstep through one of our Local delivery partners are we going to loose out on $. Favorite communities and start taking part in conversations or something like that your package would! Tactics to get the buyer seems genuine so I 'd hate for this to be left alone dont...
