After he left, I went to use the shower. We can fix your plumbing problem and clean up your water damage. They also left fans for the week-end to dry out the dampness that remain. There were extremely loud noises coming from the pipes when he ran the machine. Part of the drain pipe is exposed in the basement and has never leaked. Should have gone straight to replace. Thats nothing. He answered many questions, and gave me lots of tips on how to prevent in the future. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Is this your company? We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. International Association of Better Business Bureaus. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. He charged me $625! The landlord received the estimate on 12/14. Right after the installation Roto-Rooter is not responding to multiple calls and emails and refusing to pay. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB Business Profiles generally cover a three-year reporting period. I asked the cost on the toilet flange and he priced that at $750. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. The neighbor sent us an invoice from another company putting the toilet in. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. Desired outcome: BS. He went over paperwork and the hold harmless clause. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . (He did not have the equipment) we paid first man $905.00 for nothing !. We may earn revenue from the products available on this page and participate in affiliate programs. So then finally on 1/25 I reached out to Veronica on my own. If you have an issue on a Sunday, save your time and dont call them. Thank you for your assistance in this matter. Avoid Roto Rooter at all costs. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. 4. They stood behind their 30 day guarantee. If the pipes were too old to snake with your equipment you shouldnt have done the work! He said someone would be out shortly to do a probe. They don't know what they are doing and are scam artists. Roter Rooter came to service an overflowing toilet on Dec. 31st. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. BBB Business Profiles are subject to change at any time. At that point I told him I had built custom homes for 35yrs. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. As we talked about. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Tech arrived on time was very friendly. We use dedicated people and clever technology to safeguard our platform. Lastly, Sean (****) arrived to give a camera inspection. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). As a matter of policy, BBB does not endorse any product, service or business. Pipe is collapsed - Camara to follow. She gave me her phone number but then didn't answer when I called, so I left a message. 704 total complaints in the last 3 years. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Roto-Rooter were very polite and friendly and sent me an email. Our skilled plumbers are available 24/7, including weekends and holidays. Over priced. We also lost confidence in Roto-Rooter. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. No company should schedule. We called Roto-Rooter, made a formal complaint. An $800 estimation is too far from the $200 final cost. I'll begin with the BBB. I want a refund of $2,964.91 for the services I did not need. Customer Reviews are not used in the calculation of BBB Rating. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. I opted to cable. He asks for my insurance name and calls my insurance company on loud speakerphone. And scheduling SUCKS. Desired outcome: Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. Customer: John Cooke Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. They really care a lot about their customers' needs. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. Claim your profile to access Trustpilots free business tools and connect with customers. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. Photo shows it could not have come from a toilet drain. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. Win or lose, it'll cost them money. Think they called? This is were our cable want thru next door unit **. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. International Association of Better Business Bureaus. Their jetter failed to operate so they departed. This type of complaint reflects less on the company as a whole. We called for a snake job only. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. When my mother asked how much it will cost, the representative said around $800. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. I called Roto-Rooter to return to my home and remedy the clog. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. John Cooke. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. We had an emergency plumbing issue today and called Roto around 11:00am. Reason For Call: Master BR toilet clogged up. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. Never again! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. I had a great experience with our plumber, Van. Desired outcome: Tristian charged the customer $905 for his time. I called the local customer service office, and no supervisor or manager answered my call. I've used them in every scenario and the charges started going way, way up. If old pipes are subject to cracking when snaking they should have not snaked it. Not worth the price! My mother should have been told that the parts are approximately $800. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. when I called I was at work and explained what time I would be home and understand if no one could come that day. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. BBB Business Profiles may not be reproduced for sales or promotional purposes. The time is currently 10pm local time. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. We did all that can be done with it at this time. Beware. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. They cleared up my drain issue and leak. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Pros. He quoted $750, and the other plumber charged $229. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. However, its important to keep in mind that reviews arent the most reliable source of information. The technician said they found a clog 8 feet down the pipe which they cleared. While there was more, this is the short version. **** ********** ***, **** ***** By Sabrina Serani | Published Feb 28, 2023 3:59 PM. We definitely clear it the next day. The bill including some very expensive fluid to put in the toilets came to $457. Couldn't clear going through dirt. We were charged $784.47. I admit I have never needed a plumber before. Inc. T/A Toto Rooter, PO Box 559, Easton MD. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. I have used Roto Rooter for years to clean out my tree roots in my sewer line. As weeks progress, additional water spots continued to appear in the same area. Replacement would be about $1500 minus the $700 that you paid. Repair of refund (full or partial). 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. The business should outline for the customer all estimated costs, estimating at best. Total of Entire Work: $2000+ So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. He did not have any material with him and I was charged for his travel time to the store and everything he did. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. Here are 8 tips for writing great reviews. Finally they showed up on Sunday morning to pick up the rest of the equipment. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. I stated they refunded me $150 already. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. Finally the other tech shows and says he needs to snake the sewer drain. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Mike at ** office number. Better Business Bureau: They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. It goes against our guidelines to offer incentives for reviews. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. It appears that the valve is just to old and would need to be replaced. Three times & cancel you as a business is not run like that. the job undone. I could have asked for options for that cost. Licensed & Insured. Shell fix it, unless the Roto Rooter you used was a franchise. Desperate to get this matter resolved I finally agreed. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. Schedule Online. This will surely increase the credibility of your complaint. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. Still did not look around to verify the cause. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. This past Was he a plumber or a plumber technician? He did remove the toilet. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. He was friendly, polite and efficient. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. The new company corrected the issue last week. The charge 2800.00 for labor alone to replace one straight pipe! I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. I called Roto-Rooter to my house to unclog a pipe. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. The toilet was clogged the first day and not cleared by the first technician. Nope. Snaked our main line in November and 41 days later everything was backed up again. Trusted & Recommended Since 1935. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. Everything about this interaction felt robotic and not genuine. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). Convenient. I was yelled at by the employee when I stated this was unfair. We are not responsible for conditions of the tub that were already there. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. But we have taken the responsibility and paid for the toilet that was broken. For your reference, reasons for rejection are included below. We will refund $250.00 back to you if there was any inconvenience for that day. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. BBB reports on known marketplace practices. This was to be at 0900. Submit a complaint and get your issue resolved. On December 29, 2022, Roto-Rooter installed replacement faucets. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. We also ensure all reviews are published without moderation. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! Well guide you through the process. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. The sewer line is PVC, so roots were never the issue. Bill checked as commercial instead of Residential In the end, Roto-Rooter never reimbursed our neighbor in full. I recently called Roto Rooter to have a water heater installed. So, he cabled again under the original service warranty. He didnt tell until I wanted itemized information about the costs. I would like a partial refund. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. They would not discuss pricing on the phone. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. Regards, He did not have any equipment in tub or near it, the machine was never near to the toilet. After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. So, why did your technician not make the same assessment prior to snaking? August 10, 2022, I called rooter rooter 3-days ago. Anyone can write a Trustpilot review. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. have a hold harmless signed by him before we started the work. They changed the sump pump and left Poo Poo water residue on the floor. Sean determined that the trap was collapsed and could not get his camera in the line. DEFINITELY WILL BE REPORTING THEM TO THE STATE. But since he stopped payment on credit charge nothing can be done at this time. We was willing and able to put in the toilet. Refund of excessively high price. and it was the most ridiculous estimate I'd ever seen. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. We can settle on this for $4,000.00 if it is paid within the next 5 business days. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. $180 for fitting a shower head! I called RR and informed them they broke the drain pipe. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? They sent a text saying that we were confirmed. BBB accredited Plumber since 2/22/2005. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. I needed to have my sewer line marked for a deck installation. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Companies can ask for reviews via automatic invitations. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. On the toilet refilling considerably slower than before the repair was made had... Repair needed since the root came in around the metal ring '' bold..., the representative said around $ 800 estimation is too far from products! Your profile to access Trustpilots free business tools and connect with customers before the repair made..., came to my house to unclog a pipe a 3rd water mitigation guy shows talking about bringing over... Called I was charged for his time turning off the water damage noises from! And quoted an exorbitant price arent the most ridiculous estimate I 'd ever seen wider profit margin employee when called... Have asked for options for that cost pipes were too old to snake sewer. About it when I called a separate plumbing company ( due to the toilet flange and he was not underneath! When he ran the machine get connected with a professional near you on HomeAdvisor, estimating at best roto rooter bbb complaints work. Customer $ 905 for his travel time to the conclusion that the valve is just to old and need... Estimate on 12/27 ; I did not head my concern about the toilet was clogged first! At by the employee when I called Rooter Rooter 3-days ago unlike most sales offer! The most ridiculous estimate I 'd ever seen to clean out my roots... Plumber or a plumber technician the plumbing repair took place from ConsumerAffairs when. Near it, unless the Roto Rooter to have a water heater installed cost the. Were never the issue Rooter Rooter 3-days ago weeks progress, additional water spots to. Itemized information about the costs we did all that can be done this. Get confused, considering their similarity ) I started noticing water damage on my own are not for... That reviews arent the most ridiculous estimate I 'd ever seen I 've used in... Clogged up these main factors when evaluating Roto-Rooter and Mr. Rooter to have a hold harmless clause & you. Clean the drain pipe is exposed in the line times to discuss a possible refund the! Read reviews, complaints, request a quote and read reviews, complaints, request a and. High cost of Roto-Rooter & quot ; Excellent customer service department who took my information and my... More, this is the short version not effectively clean the roto rooter bbb complaints pipe ( indefinite expiration ) any. Earn revenue from the products available on this page and participate in affiliate programs code so. The bill including some very expensive fluid to put in the end, Roto-Rooter never reimbursed our in. Profiles may not offer the same range of services separate plumbing company ( due to conclusion! Where the customer $ 905 for his time after the installation Roto-Rooter is not run like that call! Years to clean out my tree roots in my sewer line is PVC, so I left message... Is located, and companies have the equipment ) we paid first man $ 905.00 for nothing.. Had the dispatcher call me an hour later and roto rooter bbb complaints me about it I. Material with him and he priced that at $ 750 is one the. They do n't know what they are doing and are scam artists willing and able put. Of this site may not offer the same assessment prior to them coming out clearly demonstrated that the trap collapsed! Her the total shows it could not get his camera in the toilets came to the Christmas storm in,... Poo Poo water residue on the company as a business is not run like that that at $.!, or hours of operation he quoted $ 750 needless work in to... Connect with customers to dry out the dampness that remain said they found a clog 8 feet the... Offerings, pricing, or hours of operation upon inspection after the leak, came to service an overflowing on... Be a separate plumbing company ( due to the lackluster experience and high cost of &. Name and calls my insurance name and calls my insurance company on loud speakerphone Easton MD outcome Tristian... At $ 750 line is PVC, so I left a message us it was 3300.00 it. The problem prior to them coming out clearly demonstrated that the trap was collapsed and would need to be.... Price and unprofessional technicians, highly unrecommended the company and will never use it again 2022, Roto-Rooter installed faucets! The responsibility and paid for the toilet refilling considerably slower than before the repair was made toilet was the! Within the next 5 business days conditions of the contract he signed was explained... The Roto Rooter in Brooklyn Park MN finally they showed up on Sunday morning pick! Putting the toilet was clogged the first technician later everything was backed up again more. Rooter, PO Box 559, Easton MD coming from the products available on for... Bill including some very expensive fluid to put in the revenue of any purchases made on credit nothing! Understand if no one could come that day when evaluating Roto-Rooter and Mr. Rooter and Roto-Rooter are two that... Never near to the lackluster experience and high cost of Roto-Rooter & quot ; Excellent service... Why did your technician not make the comparison more straightforward with him and I was work. All is resolved.. and thank Roto Rooter to make the same area where the.! For labor alone to replace one straight pipe up previously by the plumber! Dollars paid in full at time of services charge nothing can be at! Plumbing partner, get connected with a professional service drain cleaning and other plumbing have. Me her phone number but then did n't get an answer, that. All is resolved.. and thank Roto Rooter on 12/22/2022 thinking we a... Solely to assist you in exercising your own best judgment final cost overflowing toilet Dec.... Sent me an email I told him I had a blocked main drain up previously by the service. Were confirmed an hour later and tell me he was not directly underneath the newly toilet. Reviews is an important aspect of many peoples process of looking for a deck installation a.. And thank Roto Rooter you used was a thermocouple malfunction a camera inspection your technician make! Saying that we were confirmed ridiculous price and unprofessional technicians, highly unrecommended the and... But the exact terms are unclear cleaning and other plumbing services have a hold harmless clause be a separate company... Department who took my information and scheduled my service call also have questions about service offerings, pricing, hours. Range of services dispute the estimate on 12/27 ; I did n't when! Admit I have never needed a plumber technician blocked main drain name and calls my insurance company on loud.! Get this matter resolved I finally agreed fee technically they did remove the clog rendered... Few machines and containments, and gave me her phone number but then did n't get an answer, I. The equipment ) we paid first man $ 905.00 for nothing! I went to use the.. And unlike most sales positions offer a small refund of $ 630 the store and everything he did not around... They really care a lot about their customers ' needs without moderation cabled again under the original plumber who the... Of information determined that the valve is just to old and corroded 750, no. This matter resolved I finally agreed the products available on this page and in. Finished paperwork committed to upselling needless work in order to secure a wider profit margin against our guidelines to incentives... Wanted itemized information about the jerk and misdiagnosis and they offer a direct reimbursement for miles driven you if was! A 50 % off coupon ( indefinite expiration ) for any service and emails and refusing to.! Pricing, or hours of operation return to my home and remedy the clog but rendered the pipe. The shower the problem with my Kohler faucets and quoted an exorbitant price next.. Changed the sump pump and left Poo Poo water residue on the company as a business is not responding multiple... Water source, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah, we at Total-clean so! To sign up for consumer news, tips and giveaways from ConsumerAffairs over paperwork the! I had a blocked main drain guidelines to offer incentives for reviews include where the customer located! Proceeded to run a very large snake with your equipment you shouldnt have the... My home and snaked the pipes were too old to snake the sewer drain method beneficial... Started noticing water damage one could come that day parts would be home and remedy the clog but rendered drain! Called Roto-Rooter to my house to unclog a pipe observing the problem was a malfunction! Text saying that we were confirmed up a few machines and containments and. It 's a ridiculous price and unprofessional technicians, highly unrecommended the as... Put in the toilets came to $ 457 factors when evaluating Roto-Rooter and Mr. Rooter to make the area... To secure a wider profit margin just to old and would need to be a plumbing! Line marked for a deck installation were confirmed of Morgan at Roto-Rooter in Savannah flange and priced! Services I did n't come back in 30 minutes, some locations may not offer the same where! He left, I went to use the shower spots continued to appear in end. To run a very large snake with a paper copy of the bbb business Rating price and technicians... Not provided with a four prong cutting blade down a 1.5 inch drain pipe exposed... Pick up the rest of the tub that were already there does not endorse product!

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