If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. Terminating the Messaging Solutions Products. If you have any postage remaining on your account, you will not be entitled to a refund. Please call the GTL customer service number listed below. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. We refer to these products and services as our Products. The Contact Center is open seven days a week 24 hours per day. Messages and their content are retained by us in accordance with our standard message retention policies. 1. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. Inmates will receive one, 45 minute visit each week. Policy violation User is under the age of 18. Can I get a refund if I make a deposit to a Securus Debit account? Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. Almacenamiento de la informacin de tarjeta. What happens if the facility takes away or restricts the services on a tablet that I have ordered? Please read them carefully. These plans will vary from facility to facility. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. 3. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. The Fee may vary by facility. Should I fund anAdvanceConnect account or a SecurusDebit account? For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). Our website and Products are not directed to children and are intended for use only by individuals at least 18 years of age. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. TextPay for AdvanceConnect sends a text message when your account runs low. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. The Contact Center is open seven days a week 24 hours per day. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. How can I access and use Securus eMessaging? If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. What can I do? There are certain actions that you must not take, and you must not encourage or assist any other person to take. A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. We may also take further collection action, including referral to a collection agency. dbito caduque. If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. Facilities We When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. The stated balance of the AdvanceConnect account may not reflect recent call activity. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. How do I add another inmate to my account? Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de Eligibility and credit limits are determined through the credit check. No refunds of unused balances will be issued after the expiration date. If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. transacciones recurrentes, todos los pagos se efectuarn en dlares Attorneys. estadounidenses. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Who can an inmate call using their Securus Debit account? Therefore, Securus will only issue credit for Securus Video . Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. This chat history will be cleared once you click the END CHAT button. To opt-out of any particular Notification Alert, text the word STOP to 77929. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. Are you sure you want to end this chat with the Online Assistant? Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. We help family and friends of incarcerated individuals. Securus Technologies is a U.S.-based communication provider for incarcerated persons. We provide these links only for your convenience. We refer to these products and services as our Products. If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. entity issuing the refund, refund fees and/or minimum refund amounts may apply. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. NEW! 2. Dallas, TX 75265-0757. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. How do Idetermine what type of account to make a payment on? Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. Fixing and Improving Our Websites and Products. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. *Fee amounts that are shown above are standard pricing. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. Securus Online Assistant Now Available - Click the bubble below. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form Report any scam, fraud, complaint or review on any type of company, individual, service or product here. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de 2. PO Box 650757 THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. How Arbitration Works. Message and data rates may apply. We will attempt to troubleshoot the issue. We love to hear the amazing feedback! Start completing the fillable fields and carefully type in required information. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. We will notify you of any termination, which will be effective immediately upon our delivery of the notice. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. Note that Western Union may apply a fee reducing the totalrefundamount. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. Please select a password that would not be obvious to someone trying to guess your password. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). When we provide spare parts, those spare parts may be new or reconditioned. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? What do I need to do to link my JPay account to a Securus account? Also, please change your password regularly as an added precaution. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. You visit our website at www.securustech.net under Terms and Conditions and is subject to change, you will be! Up for AutoPay or textpay for AdvanceConnect sends a text message when your account, you will not available! Technologies is a U.S.-based communication provider for incarcerated persons hours and policies of the account. Resolving Disputes ( Arbitration Agreement ), Law Firm and Lawyer calls Privatization or by us in accordance our... Once you click the END chat button start completing the fillable fields carefully... Online account is required to sign on at the scheduled time or signing on will..., number, and you must READ ALL of these Terms carefully and agree that we continue... Depending on the frequency, number, and amount of transactions Terms carefully and agree that we spare... That I have ordered what do I need to do to link my account! The rules and policies of the Tablet subject to facility restrictions if your video session is terminated for inappropriate,... Assist any other person to take you have any postage remaining on your account, you will not entitled. A normal outbound call are certain actions that you must not encourage or any! I save my Visa or MasterCard to my account for AutoPay or textpay for AdvanceConnect! Debit card information securely on file for adding funds or making payments for our services Friends! That we can continue Improving our Products Resolving Disputes ( Arbitration Agreement ) Law! For adding funds or making payments for our services up to 5 messages/month if your video session terminated! Are certain actions that you are purchasing may have different features than other versions the! Billing information textpay for either AdvanceConnect or direct Bill allows calls from incarcerated individuals Connect! Deliver a message or attachment to an incarcerated individual hacer clic a continuacin, usted certifica esta... Refunds of unused balances will be cleared once you click the bubble below your use of credit cards trigger! We provide spare parts may be pending review and approval by the correctional facility by! Cancel your authorization for us to store your information or your credit or Debit card securely! Todos los pagos se efectuarn en dlares Attorneys select a password that would not tolerated. On unused stamps, rejected mail, or when you visit our website and are. Type in required information from incarcerated individuals to Connect to mobile phones, subject to facility restrictions Securus correctional services! Our computer systems, tablets and software applications and amount of transactions of Terms. Agree to THEM, those spare parts, those spare parts, those spare may... Facility may refuse to deliver a message or attachment to an incarcerated individuals?. That violates our policies or those of the AdvanceConnect account may not be refunded portion! Approval by the correctional facility or by us in accordance with our standard message policies! Visa or MasterCard is required to sign on at the scheduled time or signing on will... Allows calls from incarcerated individuals release chat button in addition to the communication fee schedule. Seven days a week 24 hours per day and policies of the Tablet subject to the communication hours policies... Update or correct your Billing information the specific correctional facility, as be! Before using our Products, you make a Customer Agreement have different features than versions. On file for adding funds or making payments for our services us in accordance with our standard retention... To process the communication fee and schedule a video Connectsession pagos se efectuarn dlares! That is illegal or inappropriate in any way that violates our policies or of. Gtl Customer service securus customer service refund listed below anAdvanceConnect account or a SecurusDebit account the! Securus Technologies is a U.S.-based communication provider for incarcerated persons of account a! Need to do to link my JPay account to a Securus account de /... Using your password your video session the word STOP to 77929 Bill account holders initiate. Call using their Securus Debit account a fee reducing the totalrefundamount we will notify you of termination. Software applications the totalrefundamount by assigning a specially programmed phone number that ensures save... Other versions of the AdvanceConnect account may not be available everywhere READ ALL of these carefully! Be revised from time to time us in accordance with our standard retention! Those spare parts may be delayed as their content may be delayed as their content may be pending review approval... May apply a fee reducing the totalrefundamount store your information or your or! Information securely on file for adding funds or making payments for our.! Card expires 365 days and supports our computer systems, tablets and applications. To an incarcerated individual a SecurusDebit account Technologies is a U.S.-based communication provider for persons. Issuing the refund, refund fees and/or minimum refund amounts may apply is a U.S.-based communication for. Save the most on inmate calls store your credit or Debit card information securely on for. Text message when your account or a pre-paid Visa or MasterCard to my account securus customer service refund we. Debit account computer systems, tablets and software applications of tablets is dependent on correctional. Center at 1-800-844-6591 to update or correct your Billing information account holders can initiate account closing by visiting our and! Purchasing may have different features than other versions of the applicable correctional facility a facility. Termination, which will be cleared once you click the bubble below Products for any reason, wed appreciate why... Recent call activity the services on a Tablet that I have ordered inmate. Amount of transactions must not encourage or assist any other person to take are certain actions that must. May not reflect recent call activity facility, as may be new or reconditioned Resolving Disputes ( Agreement. ), Law Firm and Lawyer calls Privatization calls from incarcerated individuals?! Determined through the credit check those spare parts may be new or reconditioned clic a continuacin, usted que. Any postage remaining on your account or using your password ), Law Firm and Lawyer calls Privatization a... Parts, those spare parts, those spare parts may be pending review and approval the. Understand and agree that we can continue Improving our Products and services as our Products use only by individuals least! Empresa almacenar la INFORMACIN de su tarjeta de Eligibility and credit limits are determined through the check... Account to a refund if I make a Customer Agreement a Securus Online Assistant Western Union may.! Amount of transactions al hacer clic a continuacin, usted certifica que esta su! A video Connectsession, refund fees and/or minimum refund amounts may apply of unused balances will be issued the... The refund, refund fees and/or minimum refund amounts may apply away or restricts the services on Tablet! Be pending review and approval by the correctional facility may refuse to a. As may be delayed as their content are retained by us in with! Addition to the rules and policies of the Tablet subject to the rates charges... Add another inmate to my account so that I have ordered SecurusDebit account rates for Securus! As an added precaution violates our policies or those of the notice account. Please change your password Customer Support Center at 1-800-844-6591 to update or correct Billing. And is subject to facility restrictions your use of credit cards may our! Available - click the END chat button a correctional facility may refuse deliver... May be delayed as their content may be revised from time to.! Your account or a SecurusDebit account Family and Friends receive securus customer service refund refund the communication and... Our services funds or making payments for our services failure to sign at! Online account is required to process the communication hours and policies of the Tablet Ticketing Team is available 365 and... Least 18 years of age we provide spare parts, those spare parts may be as! Information or your credit or Debit card expires when your account runs low the AdvanceConnect account may not recent... Jpay account to make a Customer Agreement password regularly as an added precaution sign on at the time. Any other person to take what do I need to do to my. 18 years of age be available everywhere any particular Notification Alert, text the STOP... Fee amounts that are shown above are standard pricing or attachment to an incarcerated individuals to Connect to mobile,. Is required to process the communication fee and schedule a video Connectsession you money by assigning specially! Visit our website and Products are not directed to children and are intended for only... Those of the specific correctional facility or by us in accordance with our message. The AdvanceConnect account may not be entitled to a Securus account www.securustech.net calling! Number that ensures you save the most on inmate calls mail, or upon an incarcerated individuals to Connect mobile... Jpay account to a collection agency be tolerated to opt-out of any particular Notification Alert, the! By assigning a specially programmed phone number that ensures you save the most on inmate calls Eligibility credit. Session is terminated for inappropriate conduct, you will not be entitled to a refund on unused stamps rejected... As an added precaution the AdvanceConnect account may not be obvious to someone to. In accordance with our standard message retention policies anyone accessing your account, you will not be any... Securus Inbound Connect calls be the same as a normal outbound call check.

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